Refund policy

1. All Sales Are Final

Because our products are handmade and many are customized using customer‑provided photos, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

2. Proof Approval Policy

For custom items, customers receive a proof before production begins. By approving the proof, the customer confirms:

The photo is clear and acceptable
They have reviewed all details, including cropping, lighting, shadows, hair, and placement
They understand the final product will reflect the approved proof
They accept natural variations due to sublimation, printing, or handmade processes

Once a proof is approved, no remakes, refunds, or changes will be provided for issues that were present in the original photo or overlooked during approval. Customers are responsible for reviewing their photos carefully, as they know their images best.

3. Damaged or Incorrect Items

If your order arrives damaged or if there is an error made by The Family Creation, LLC, please contact us within 3 days of delivery with clear photos of:

The product
The packaging
The shipping label

If the issue is confirmed to be our mistake, we will remake or replace the item at no cost.

We cannot remake or refund items due to:

Customer‑provided photos that are blurry, dark, cropped, or low‑quality
Details the customer missed during proof approval
Color differences between screens and printed items
Normal handmade variations

4. Lost, Delayed, or Stolen Packages

Once an order is handed to the shipping carrier, The Family Creation, LLC is not responsible for lost, delayed, or stolen packages. Customers must file a claim directly with the carrier.

5. Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout. We cannot refund or replace orders shipped to an incorrect address provided by the customer.